Make a batter connection for your Business
Agents can work from home or in a central call center, all they need is an internet connection, a computer and a headset.
Learn MoreWe have clients with hundreds of at-home agents, all on the same Server. Agents from dozens of countries around the world on five different continents use our VICIhost call center services.
Our server own SIP/VoIP system that provides reliable and fully-redundant carrier grade termination (outbound calls) and origination (inbound calls) services.
High-Level Data Encryption is available from your agents’ web browsers all the way to the database back-end where your data is stored in our secure SSAE-16 certified hosting facilities.
CTM has been a voip an call center campaigns provider offering services since 2003. Established upon a solid voip infrastructure.
VoIP telephony allows you to maximize team efficiency and call handling. CTM will help you provide exceptional customer service, which is one of the main determinants translating to the success of your company. VoIP means more efficiency, reliability, and improved service time for your business.
The only thing you need to fully use our call center software and VoIP is internet access. That means you and your employees can work from anywhere no matter where you are and what system operatin you use.
VoIP comes with high-standard care so that you can fully focus on your business.
Learn MoreUsing the latest VoIP technologies, so the setup only takes a few minutes. The only thing a team needs to get started is an internet connection, a headset, and ears that are ready to listen.
Make data-driven decisions to improve your team’s performance. Monitor your call center quality and customer experience.
Easy-to-use and intuitive user interface. History of phone calls, orders, and tickets displayed in one place.
At CTM, we embrace six core values that are intended to help us make decisions and to serve as a guide for our actions when dealing with our clients, coworkers, service providers, and the company.
Using advanced call center analytics, your team can measure and improve communication with customers. With real-time analytics, you can live track the performance of your agents.
Dial any phone number on the web with a single click. Make calls instantly to boost your team productivity.